If your certificates seem to have vanished into thin air, don’t worry—Clipp's got your back! We’ve made managing certificates as easy as pie, but sometimes tech can play tricks on us. Here’s how to make sure everything is where it should be:
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Log In Like a Pro: Whether you’re using a Clipp account or logging in with Facebook, Google, or Apple ID, make sure you’re using the same login method you used when you made your purchase. Head to Clipp.com, sign in, and voilà—your purchases should be waiting for you!
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Fixing the “Used” Glitch: Accidentally marked a certificate as used? No sweat! You’re the only superhero who can reverse this. Just click the “Mark as Unused” option to set things right. Unfortunately, this magic trick only works on a desktop or mobile browser—our mobile app can’t perform this feat.
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Make Sure You’re on a Desktop: For the best results, make these changes on a standard desktop or laptop. Trying to do it on a mobile device? It’s like trying to juggle flaming torches—best avoided.
And remember, if you hit any snags or your certificate is still playing hide and seek, give us a shout! We’re here to help you out.